Our aim is to ensure your furniture stays looking great into the future, and in the unlikely event a problem may arise; it will be dealt with appropriately and with a minimum of inconvenience to you. Koala Living provides the following warranties to the original purchaser; provided it was bought from a Koala Living store and proof of purchase is presented. Our objective is for you to have a pleasurable experience with us and to maintain customer satisfaction.
Our goods come with a maximum of 1 Year warranty that cannot be excluded under the United Arab Emirates Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any manufacturing defects loss or damage.
For all your after-sales product, warranty, and delivery queries please contact our Customer Care Centre: 800 Koala(56252) or +97143932242
Our Care Centre operates from 10 am – 6 pm, Monday to Friday. You may also contact us via email at: firstname.lastname@example.org
Once you have raised a request for service we may ask you to send us photos or arrange for a Customer Care team member or contractor to visit your home. The team member or contractor will assess your furniture to verify that the product presents manufacturing defects. More than one inspection may be required. If your claim is valid, Koala Living will repair, replace or refund the defective product under the terms and conditions of United Arab Emirates Consumer Law. We remind our customers that softening of cushioning should be expected as a result of normal use and is not to be confused with the loss of resilience. These warranties are not transferable and service is available only to the original purchaser.