Koala Living will only deliver within the United Arab Emirates. We offer free delivery across all Emirates if the total purchase amount is 500 AED and above. For purchases totaling less than 500 AED, a delivery fee of 50 AED will be applied. Please note that free shipping applies automatically during the checkout process for qualifying orders. It is essential to review the delivery terms before confirming your order, as charges may apply based on the total purchase amount.

Once your order has been placed you will be contacted shortly to organize an appropriate time for delivery to take place. Koala Living delivery crew is responsible for assembling your purchased products(excluding the installation of chandeliers, wall decor/art, mirrors, or other objects that require surface fixture). Such assistance can only take place during the delivery and not on any other desire date.

To ensure your purchased products arrive into the desired room/ space in your home or office, please take clearance measurements of elevators, doors, and stairways prior to complete the purchase. where building elevators (for apartments) or staircases (for villas), do not accommodate the product, customers are responsible to organize manual transportation at their own risk. in such an instance, Koala living home delivery crew will deliver the products only to the grand floor. you are charged 300 AED if we send the same product again due to an issue at your end.

Purchased products awaiting delivery scheduling or 'self-collection' must be handover within 30 days from the invoice date. Thereafter monthly storage charges (at 5% of invoice value) will apply. koala living does not bear responsibility for any loss or damage of products that have been in its possession for over 6 months, no exchanges or refunds will apply in these cases.

The delivery handover is conducted with the person receiving the products at the designated address. Acceptance of the order is considered authorized on your behalf since they will be asked to sign the delivery receipt. It is the recipient's responsibility to inspect the products before signing the delivery receipt and to notify the Koala Living delivery crew of any discrepancies.

The Koala Living delivery crew is responsible for placing only the purchased products in the specified location, but they are not responsible for removing or moving any personal items.

The delivery crew will also assemble your purchased products, with the exception of installing chandeliers, wall decor/art, mirrors, or any other items that require permanent fixtures. This assembly can only take place during the delivery and not on any later date.

Koala Living is not liable for any loss or damage to products that have been in its possession for over six months. In such cases, no exchanges or refunds will be applicable.

• Exchange requests are entertained within 14 days of purchase under the following terms & conditions.
• Products should be in original (packed) condition along with the original invoice.
• All purchases of furniture are final once items delivered and assembled in good condition. No exchanges or refunds Will be accepted.
• All purchases of furniture are final once self-collected from the warehouse or showrooms. No exchanges or refunds will be accepted.
• All purchases are final for items sold during discounts and promotions. No exchanges or refunds will be accepted.
• All purchases are final for items tagged as a 'last piece' or 'As it is'. No exchanges or refunds will be accepted.
• Due to hygiene reasons, no exchanges or refunds will be accepted on mattresses.
• Products should be thoroughly checked at the time of purchase/ delivery for their condition Product claims will not be entertained later.
• Order cancellation requests prior to delivery are settled through credit note/gift vouchers which are valid for 180 days, (During sales and offers this term can not be used)

GENERAL CARE

Please ensure that you use your furniture for the intended purpose. The location of your furniture can affect its longevity so prolonged exposure of furniture to direct sunlight will damage it. Placing furniture too close to radiators, heaters, gas or wood fires can increase the risk of damage or discolouration. Sharp objects such as shoe fastenings, accessories and even the claws of your pets can tear, scratch or even break the furniture. Do not sit on arms of lounges, do not sit or stand on tabletops, and do not pivot on the back legs of chairs.

TIMBER FINISHES

Whilst majority of our timber pieces have lacquered surfaces and is fairly water resistant, it cannot tolerate excessive amounts of liquid. Dry any spills immediately by wiping with a non-abrasive damp cloth and polish the surface; otherwise liquid may seep through the lacquer and cause irreparable damage.
It is always recommended to use protective heat coverings on timber pieces, as it cannot tolerate greater temperatures from dishes heated on the stovetop or ovens. Always use coasters when placing cups, bottles or glass on the surface of a timber product.
Natural timber will show distinctive markings, uneven edges, splits, patches, patterns and colour variations which are evidence of being produced from genuine timber materials and is natural to its characteristics. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp.

MARBLE FINISHES

Marble is a natural material. Each piece is unique in markings and patterns and colour variations. Always use protective heat coverings to protect against hot objects. Always use coasters when placing cups, bottles or glass on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth.

STAINLESS STEEL FINISHES

Stainless steel is an easy material to maintain. To achieve maximum corrosion resistance the surface of the stainless steel must be kept clean. Washing with a mild detergent and warm water followed by a clean water rinse is usually quite adequate for domestic pieces. Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust. Only use a recognized brand of stainless steel polish, if necessary. Avoid contact with sharp or hard objects, as this will cause scratching.
Whilst stainless steel does ‘stain less’, it is not stain or rust resistant so it is recommended to avoid excessive exposure to chemicals.

GLASS & MIRRORED FINISHES

Always use appropriate glass/mirror cleaner and soft cloth on these pieces. It is always recommended to use protective heat coverings, as it cannot tolerate greater temperatures from dishes heated on the stovetop or ovens, if possible eliminate altogether. Always use coasters when placing anything on the surface of a glass product. Refrain from placing sharp or hard objects on glass as this will cause scratching however to protect the surface, apply felt to the underside of the item. Lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break. Glue and pencil marks can be removed by applying some Eucalyptus oil with a soft cloth.

RESIN AND ACRYLIC FINISHES

Resin and Acrylic pieces are both synthetic materials so they can scratch and mark easily. Avoid placing sharp objects on their surfaces. Certain solvents can damage Resin and Acrylic, so it is best to keep your furniture away from harsh chemicals. To clean your furniture, use a mild detergent in lukewarm water with a clean soft cloth to wipe the surface down. Always rinse the detergent off the surface with a new clean cloth. Once the surface has been appropriately cleaned, dry the surface by blotting with a clean soft cloth. Avoid placing resin and acrylic pieces too close to a heat source.